Title: Manager, Pharmacy Operations

Basic Functions and Responsibilities:

• Plan, direct and supervise the activities of the pharmacy departments, including production planning and queue management
• Manage daily operations to ensure achievement of department service, quality, safety, financial, and efficiency objectives
• Perform departmental planning and management of appropriate staffing levels, schedule work flow, and resolve problems; coordinate work plans and activities with department supervisor and manager
• Coach, develop, and train department staff
• Oversee and perform regularly scheduled audits
• Interview and select department staff
• Develop continuous quality improvement processes in assigned area
• Provide management of payroll and related time-off policies and practices, schedule changes and hours management
• Carry out other work responsibilities as assigned, including special projects

Experience Guidelines, Business Competencies, and Leadership Competencies include:

• Licensed Pharmacist. Advanced degree helpful but not required
• Minimum of 2 years experience in a clinical practice site or comparable clinical exposure
• Experience in DUR related programs, health systems communications, and teaching/precepting education preferred
• Knowledge of PC functions in the Windows environment required
• Experience in information systems development related to pharmacy practice helpful but not required
• Must have strong clinical and analytical skills, good organizational skills, ability to prioritize multiple projects, and strong written and communication skills, including active listening skills
• High professional ethics and standards
• Demonstrated ability to effectively communicate, develop, motivate, coach/mentor and counsel people to meet departmental service and quality objectives
• Excellent interpersonal skills and leadership abilities
• Strong negotiation and conflict management skills
• Ability to work as part of a team and collaborate effectively
• Strong attention to detail and ability to maintain confidentiality
• Proficient computer skills including MS Word and Excel
• Must be able to work with minimal supervision
• Ability to be flexible and adaptable
• Prior supervisory experience is preferred
• Business Management or related experience is preferred